Shared Inbox helps businesses stop depending on one phone for customer conversations. Your sales, support or admin team can view WhatsApp chats, reply to customers, check history, organize messages and follow up professionally.
These are the main tools and functions customers can understand before using this feature inside WhatsGulf.
All WhatsApp conversations can be managed from one dashboard.
Team members can see previous messages and context.
Agents can reply from dashboard based on their permission.
Add internal notes, tags, priority and status for better workflow.
Chats can support lead follow-up, sales tracking and ticket creation.
Use templates and canned replies to answer common questions quickly.
This section explains how a normal customer can start using this feature after login.
Connect WhatsApp Business API number.
Open Inbox from the customer dashboard.
Select a conversation from the list.
Reply to the customer or use a prepared response.
Add notes, tags or priority if needed.
Continue follow-up through CRM, ticket or sales process.
This explains what should be connected or prepared before the feature works properly.
Inbox works when your WhatsApp account is connected and webhook is receiving messages.
Agents need customer dashboard access or module permission.
Chats work better when the phone number is saved as a contact.
For sales teams, inbox should be connected with contacts, deals and follow-up activity.
Agents should reply only to business-related customer messages.
Do not share private customer information outside the company.
Use clear, respectful and professional language in customer replies.
Do not spam customers from the inbox.
Business owners should control which staff members can access conversations.
Customer asks for price, package or service details.
Customer reports a technical or billing problem.
Customer wants appointment, table booking or consultation.
Team follows up after purchase or service delivery.
Yes. Team members can access inbox based on permissions.
Yes, conversations are stored and linked with customer records.
The inbox structure supports team workflow, notes, tags and CRM follow-up.
No. It is useful for sales, support, booking, reminders and lead follow-up.
Start WhatsGulf and manage WhatsApp API, CRM, campaigns, inbox, automation, billing, support and team work from one platform.