Customer Issue Management

Turn customer problems into trackable support tickets.

Tickets help teams assign, prioritize and resolve customer issues professionally. Each request can have category, priority, status and notes.

๐ŸŽซ
Customer Issue Management
Support Tickets
Main capabilities
โœ“
Ticket creation
โœ“
Priority levels
โœ“
Status tracking
โœ“
Agent assignment
โœ“
Categories
โœ“
Customer issue history
Feature Overview

What is Support Tickets?

Tickets help teams assign, prioritize and resolve customer issues professionally. Each request can have category, priority, status and notes.

Best for

Support teams, service businesses and agencies handling customer issues.

Problems this solves

โš ๏ธ Support requests are lost in chats.
โš ๏ธ No clear status for customer issues.
โš ๏ธ Agents do not know who is handling what.
Capabilities

What you can do with Support Tickets

This feature is built to make business communication easier, faster and more professional.

โœ“

Ticket creation

Use this capability inside WhatsGulf to improve your business workflow and customer experience.

โœ“

Priority levels

Use this capability inside WhatsGulf to improve your business workflow and customer experience.

โœ“

Status tracking

Use this capability inside WhatsGulf to improve your business workflow and customer experience.

โœ“

Agent assignment

Use this capability inside WhatsGulf to improve your business workflow and customer experience.

โœ“

Categories

Use this capability inside WhatsGulf to improve your business workflow and customer experience.

โœ“

Customer issue history

Use this capability inside WhatsGulf to improve your business workflow and customer experience.

How it works

Simple workflow inside the dashboard

WhatsGulf is designed for business users. The workflow is simple enough for teams and powerful enough for growing companies.

1
Customer reports issue.
This step helps your team move faster with less manual work.
2
Team creates ticket.
This step helps your team move faster with less manual work.
3
Assign ticket to agent.
This step helps your team move faster with less manual work.
4
Update status and notes.
This step helps your team move faster with less manual work.
5
Close after resolution.
This step helps your team move faster with less manual work.
Real Business Use Cases

Where businesses use Support Tickets

Use this feature in daily operations, marketing, customer support, sales and automation.

๐ŸŽซ

Technical support

A practical use case that helps your business save time and improve customer response.

๐ŸŽซ

Service complaints

A practical use case that helps your business save time and improve customer response.

๐ŸŽซ

Customer requests

A practical use case that helps your business save time and improve customer response.

๐ŸŽซ

Internal support workflow

A practical use case that helps your business save time and improve customer response.

Start using Support Tickets with WhatsGulf

Create your account and manage WhatsApp API, campaigns, inbox, automation, CRM, widgets, developer tools and business growth from one platform.